GreenSlate

Technical Account Manager

GreenSlate

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Work in the Technical Account Management Hubspot pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service
  • Assist dedicated VIP client Slack channels
  • Transfer/escalate issues to other team members as needed
  • Assist with new client onboarding meetings and training as needed
  • Lead weekly payroll and crew member webinars
  • Assist with onsite crew member support as needed
  • Assist with UAT testing of new software releases as needed
  • Utilize Hubspot help-desk software to log tickets and resolutions
  • Submit software development requests and bugs to development on behalf of users
  • Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious

Requirements

  • Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience
  • Customer service experience
  • Passion for technology, the environment, and going green!
  • The ability to deal with high volumes and work under pressure
  • A desire to find the solution, not just finish the task
  • Enthusiastic attitude about providing superior customer service
  • Excitement to learn the ins and outs of GreenSlate software platforms
  • Knowledge of production accounting basics is a plus!
  • Excellent listening and communication skills
  • Focused and detail-oriented
  • Payroll Advanced knowledge of digital payroll management solutions
  • Previous payroll experience
  • Proficient knowledge of union/non-union payroll and grossing
  • Advanced knowledge of the complete flow of payroll from beginning to end
Benefits
  • Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
  • Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
  • Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
  • Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
  • A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceUAT testingpayroll managementproduction accountingunion payrollnon-union payrollsoftware development requeststicket loggingGreenSlate software
Soft Skills
communication skillsdetail-orientedability to work under pressureenthusiastic attitudeproblem-solvinglistening skillsurgencyteam collaborationtraining skills
Certifications
Bachelor's degree