GreenSlate

Technical Account Manager II

GreenSlate

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Assist clients with quickly ramping up and getting the most value from our products
  • Meet with new clients to determine setup needs and relay the specifications to Project Setup
  • Perform QA on all completed setups for assigned clients before granting access
  • Provide one onboarding training for new clients
  • Work in the Technical Account Management Intercom pipeline supporting VIP clients via phone and email, with a sense of urgency and exemplary customer service
  • Complete approval flow and access updates after initial setup as well as ensuring setup checklists are updated as needed
  • Assist in dedicated VIP Slack Channels
  • Partner with the Account Manager to meet with clients weekly or biweekly and ensure all aspects of setup, training, and support are completed in a timely manner from prep through wrap
  • Assist the Account Manager with Monthly or Quarterly check-in decks
  • Ensure all information regarding setups and ongoing issues for their dedicated accounts is documented so that others can reference as needed
  • Be a champion for users and collaborate with Product, Engineering, and Design to introduce new features that solve their problems
  • Spread GreenSlate's mission statement and encourage clients to improve their processes and save time by going digital for all payroll and accounting features
  • Assist with QA testing of new software releases
  • Transfer/escalate issues to other team members as required
  • Utilize Intercom help-desk software and Jira to log tickets and resolutions
  • Submit software development requests and bugs to development on behalf of users

Requirements

  • Bachelor's degree or higher; or 5 to 8 years of related experience and/or training; or equivalent combination of education and experience
  • Customer service experience
  • Passion for technology, the environment, and going green!
  • The ability to deal with high volumes and work under pressure
  • A desire to find the solution, not just finish the task
  • Enthusiastic attitude about providing superior customer service
  • Excitement to learn the ins and outs of GreenSlate software platforms
  • Experience supporting accounting or other business operations software
  • Knowledge of production accounting basics is a plus!
  • Excellent listening and communication skills
  • Focused and detail-oriented
  • Advanced knowledge of digital payroll management solutions
  • Previous payroll experience
  • Proficient knowledge of union/non-union payroll and grossing
  • Advanced knowledge of the complete flow of payroll from beginning to end
Benefits
  • Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
  • Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
  • Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
  • Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
  • A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
QA testingdigital payroll managementaccounting software supportunion payroll knowledgenon-union payroll knowledgepayroll processingproduction accounting basicssoftware development requeststicket loggingissue escalation
Soft skills
customer serviceproblem-solvingattention to detailcommunicationability to work under pressureenthusiasmcollaborationorganizational skillslistening skillssense of urgency
Certifications
Bachelor's degree