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Customer Success Management Intern
GreenPocket GmbHCustomer Success Praktikant:in bei Greenpocket, Anbieter KI-gestützter Smart-Energy-Software. Auswertung von User Experience und Kundenzufriedenheit sowie Präsentationen und eigenes Projekt.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and organizational skills while effectively managing customer success projects. Proficient in customer satisfaction analysis and visualization of energy infrastructure, with excellent communication abilities in both German and English.
Highest-signal resume keywords
Customer Success ManagementProject Management ExperienceAnalytical MindsetExcellent Communication SkillsProficient in MS Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Satisfaction AnalysisData VisualizationAnalytical EvaluationProject ManagementSurvey Creation and Analysis
Soft Skills
Highly OrganizedGoal-OrientedStrong Initiative
Tools & Technologies
JIRAConfluenceMS OfficeExcel
Industry Keywords
Energy ManagementCustomer Retention StrategyUser Experience EvaluationCustomer MeetingsPresentation Skills
About the role
Key responsibilities & impact- Independently track and systematically evaluate the user experience of our products
- Create and analyze customer satisfaction surveys
- Develop recommendations for action for our customer retention strategy and present them to the project management team
- Visualize our customers’ energy infrastructure in direct collaboration with them, laying the foundation for an optimal understanding of their needs
- Participate in customer meetings and impress our customers with compelling presentations
- Take ownership of a Customer Success Management project and present it to the team and CEO at the end of your internship
Requirements
What you’ll need- You are an enrolled student in at least your third semester of a degree program in energy management, business, communications, or a comparable field
- Ideally, you have some initial project management experience, including conducting analyses and evaluations; however, this is not required
- Knowledge of software applications such as JIRA and Confluence is desirable
- In addition to an analytical mindset, you work in a systematic and goal-oriented manner
- You are highly organized and bring a strong sense of initiative and excellent communication skills
- You have very good German and good English language skills
- You are proficient in standard MS Office applications, especially Excel
- Complete application documents, including a cover letter, CV/resume, academic transcripts, and employment references, if applicable
- Please specify the internship period and whether it is a voluntary or mandatory internship
Benefits
Comp & perks- Comprehensive onboarding from our CEO and experts in project and product management
- A startup atmosphere with the opportunity to help shape the green startup ecosystem
- Continuous learning and development of your personal and professional skills
- Flexible working hours and, of course, the opportunity to work from home
- Regular team events and foosball breaks with a motivated and welcoming team
- Unlimited supplies of coffee and water, plus fresh fruit on a regular basis
- A location with excellent cultural, sports, and public transportation connections