GreenPocket GmbH

Intern – Customer Success Management

GreenPocket GmbH

internship

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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Job Level

Entry Level

About the role

  • User Experience: You independently track the user experience of our products and systematically analyze the results.
  • Happiness Manager: You create and evaluate customer satisfaction surveys, derive actionable recommendations for our existing-customer strategy, and present these findings to project management.
  • Visualization Specialist: In direct collaboration with our customers, you visualize their energy infrastructure and lay the foundation for a clear customer understanding.
  • Presentation Talent: You take part in customer meetings and win customers over with persuasive presentations.
  • Your own project: You will own a Customer Success Management project that you will present to the team and the CEO at the end of your internship.

Requirements

  • You are an enrolled student and at least in your third semester of a degree in Energy Management/Economics, Business Administration, Communication Sciences, or a comparable field.
  • Ideally, you already have some experience in project management and have carried out analyses and evaluations there; however, this is not a requirement.
  • Knowledge of software applications such as JIRA and Confluence is desirable.
  • In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working.
  • You are highly organized and bring a strong sense of initiative and excellent communication skills.
  • You have very good German and good English skills and are proficient in common MS Office applications, especially Excel.
Benefits
  • Intensive onboarding by our CEO and our professionals from project and product management
  • Startup atmosphere with the opportunity to help shape the green start-up scene
  • Continuous learning and development of your personal and professional skills
  • Flexible working hours and the possibility to work from home
  • Regular team events and foosball breaks in a motivated and friendly team
  • Unlimited coffee and water supplies and regular fresh fruit
  • Located in an area with excellent cultural, sporting and transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementanalytical skillscustomer satisfaction analysisdata visualizationpresentation skillsenergy managementbusiness administrationcommunication sciencesMS OfficeExcel
Soft Skills
organizational skillsinitiativecommunication skillssystematic workinggoal-oriented mindset