GreenPocket GmbH

Intern – Customer Success Management, Smart Energy Startup

GreenPocket GmbH

internship

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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Job Level

Entry Level

About the role

  • User Experience: You independently monitor the user experience of our products and systematically analyze the results.
  • Happiness Manager: You design and evaluate customer satisfaction surveys, derive actionable recommendations for our existing customer strategy, and present them to project management.
  • Visualization Specialist: In direct exchange with our customers, you visualize their energy infrastructure and lay the groundwork for a clear customer understanding.
  • Presentation Talent: You take part in customer meetings and impress our clients with persuasive presentations.
  • Your own project: You will own a Customer Success Management project that you will present to the team and the CEO at the end of your internship.

Requirements

  • You are a registered student and are at least in your third semester of studies in energy economics, business administration, communication sciences, or a comparable field.
  • Ideally, you already have initial experience in project management and have carried out analyses and evaluations, but this is not a requirement.
  • Knowledge of software applications such as JIRA and Confluence is desirable.
  • In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working.
  • You are highly organized and bring a strong degree of initiative and excellent communication skills.
  • You have very good German and good English skills and are proficient in common Microsoft Office applications, especially Excel.
Benefits
  • Intensive onboarding and mentoring from our CEO and professionals in project and product management.
  • Startup atmosphere with the opportunity to help shape the green founding scene.
  • Continuous learning and expansion of your personal and professional skills.
  • Flexible working hours and the option to work from home.
  • Regular team events and foosball breaks in a motivated and friendly team.
  • Unlimited coffee and water supplies, plus regular fresh fruit.
  • Conveniently located with excellent cultural, sporting and transport connections.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata analysiscustomer satisfaction surveysvisualizationpresentation skillsanalytical mindsetgoal-oriented workingMicrosoft Excel
Soft skills
initiativeorganizational skillscommunication skills