GreenPlaces 

Customer Success Manager

• Serve as the main point of contact for clients, ensuring their needs are met through regular written and verbal communication
• Build and maintain strong client relationships, driving retention and long-term satisfaction
• Continuously seek ways to enhance the customer experience, proactively identifying and addressing client needs
• Gather and share client feedback with relevant teams to improve Greenplaces’ offerings and client deliverables
• Partner with internal departments to ensure seamless service and client satisfaction
• Support the Sustainability Team in data collection for greenhouse gas inventory reporting and other client projects
• Assist in developing sustainability and emission reduction strategies for clients in collaboration with the Sustainability team
• Contribute to the creation of sustainability-focused content for our entire client base
• Lead the renewal process and collaborate with the Sales Team on growth and expansion strategies