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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and relationship-building skills while effectively managing client interactions and expectations. Possesses a solid understanding of digital media strategies and performance metrics to drive account success.
Highest-signal resume keywords
Client CommunicationDigital Media KnowledgeStrategic NavigationKPI DevelopmentTeam Mentorship
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital MarketingSocial Media MarketingSearch MarketingPerformance MetricsKPI Creation
Soft Skills
Organizational SkillsAttention to DetailConfident CommunicationCollaborative Team PlayerProactive Mindset
Industry Keywords
Digital AgencySocial AgencyInfluencer MarketingPaid ContentOwned Content
About the role
Key responsibilities & impact- Actively lead weekly status calls, ensuring comprehensive notes are taken and shared with clients
- Respond to all client emails in a timely manner, discussing channel-specific issues with delivery teams
- Take ownership of communication with the client, addressing issues directly and effectively
- Collaborate closely with the CS Lead on communications around new opportunities and strategic direction
- Build and maintain strong working relationships with assigned client contacts
- Act as a Strategic Navigator, developing robust strategies to meet clients' objectives
- Support the CS Lead in extracting correct information from clients for clear briefs
- Contribute to discussions to identify performance metrics and recommend improvements
- Develop understanding of account success measurements and contribute to KPI creation
- Support the CS Lead in maintaining budget and invoice trackers for clients
- Mentor junior team members and seek feedback for continuous improvement
Requirements
What you’ll need- 2-3 years experience, ideally within a digital or social or network agency
- Working knowledge of Digital, Search and Social channels
- Strong interest in digital media, AI, paid and owned content, social and influencer marketing, with examples to demonstrate
- Highly organised with strong attention to detail and reliable follow-through
- Confident communicator, both written and verbal, with a professional and positive approach
- Being able to work with clients from different backgrounds / cultures
- Collaborative team player who remains calm, curious and solution-oriented under pressure
- Proactive, self-starter mindset with the curiosity and drive to take ownership and make things happen
Benefits
Comp & perks- Professional development opportunities
- Flexible working arrangements
