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About the role
Key responsibilities & impact- Manages assigned projects end to end – on brief, on time, on budget, with quality and margin protected.
- Co-ordinates project set-up and kick-offs, to ensure projects are off to a good start.
- Is the first point of escalation for project issues; unearths and resolves them early with the team and project leads, escalating further as appropriate.
- Proactively builds relationships with client stakeholders and provides guidance, issue resolution, and comfort during important or challenging project stages.
- Contributes to new business activities, particularly pitch development and pitch delivery.
- Manages resourcing across assigned accounts to ensure the best use of billable talent, maintaining an accurate forward view of team capacity.
- Accountable for reliable revenue forecasting on assigned accounts – accurate project data in our systems, risks and changes flagged early to Client Services and Finance.
- Champions internal systems for higher-productivity working and collaborates in delivering against critical metrics for our business.
Requirements
What you’ll need- 6–8 years of project management experience in a digital, content, or creative agency, including 2+ years at Senior PM level or equivalent (Delivery Manager, Project Lead).
- Proven track record delivering for global brand clients – FMCG, healthcare, or similar scale.
- Hands-on resourcing and revenue forecasting experience; confident with agency job costing / project management systems (Paprika or equivalent).
- Already working with AI as part of how you run delivery – you can name the tools you use daily and the workflows you have changed because of them.
- Commercially sharp – you understand margin, scope creep, and when to escalate.
- An excellent communicator, calm under pressure, and comfortable managing senior client stakeholders.
- Experience guiding and developing junior Project Managers.
Benefits
Comp & perks- 25 days of paid holiday per year + UK public holidays and your birthday off.
- Christmas closure – extra days on top of your holiday allowance.
- A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc).
- Access to free VDU eye tests and Employee Assistance Programme (EAP).
- Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
- Referral Bonus Scheme.
- Social events – join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
- WFA policy – work from abroad for up to 4 weeks per year.
- Yearly Calm subscription.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementJob CostingDigital Agency ExperienceCreative Agency ExperienceFMCG ExperienceHealthcare ExperienceSenior Project ManagementDelivery ManagementPitch DevelopmentPitch Delivery
Soft Skills
Excellent CommunicationCalm Under PressureRelationship BuildingIssue ResolutionTeam Development
