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About the role
Key responsibilities & impact- Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
- Engage with the community in an appropriate tone —answering questions and sparking deeper conversations.
- Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
- Flag trending topics, FAQs, or sensitive comments to the content teams.
- Track engagement metrics and community sentiment to help inform content and strategy.
- Stay up to date on diamond/ jewellery trends and relevant news to ensure timely and relevant responses.
Requirements
What you’ll need- Proven experience managing social media or online communities—either in-house, at an agency, or freelance.
- Strong written communication skills with an adaptable, on-brand tone of voice.
- Interest in (or knowledge of) diamonds, fine jewellery, or luxury lifestyle content.
- Comfortable navigating social media platforms and tools (e.g., Meta Business Suite, TikTok comments, Sprout, or similar).
- Ability to work independently, manage time efficiently, and meet deadlines.
- Availability to monitor platforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).
- Experience in rigorous reporting and capturing insights into project progress.
Benefits
Comp & perks- Positive impact for the people and brands we serve
- Kindness and respect at the core
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Social Media ManagementCommunity ManagementEngagement Metrics TrackingReporting and Insights Capture
Soft Skills
AdaptabilityTime ManagementIndependent Work