Customer Service Specialist
Greenlight
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
- Actively listen to customers to confirm and clarify information and diffuse potential escalations
- Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
- Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
- Adhere to all company policies and procedures
Requirements
- High School Diploma or equivalent
- Exceptional customer service, active listening, and verbal and written communication skills
- Proficiency with software, ideally CRM software, and strong typing skills
Benefits
- Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
- Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM softwaretyping skills
Soft skills
customer serviceactive listeningverbal communicationwritten communicationrelationship buildingproblem solvingefficiencyspeedcustomer satisfaction
Certifications
High School Diploma