Greenlight Planet

Quality Assurance and Learning Assessor

Greenlight Planet

full-time

Posted on:

Location Type: Hybrid

Location: Lagos • 🇳🇬 Nigeria

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Job Level

JuniorMid-Level

About the role

  • - Create reports that reflect agents' performance.
  • - Report agent and team’s performance to the management.
  • - Provide customer insights reports to management.
  • - Participate in calibration sessions to maintain consistency in internal evaluations.
  • - Accompany evaluations with meaningful and constructive feedback.
  • - Discuss and explain feedback with agents in regular meetings.
  • - Participates in customer and client listening programs to identify customer needs and expectations.
  • - Assess agents’ interactions based on internal standards.
  • - Provide data on customer experience feedback and agent behavior.

Requirements

  • - Have 2-3 years as a Quality Assessor or Call Center personnel.
  • - Can Comfortably Speak both Hausa and Yoruba fluently
  • - Have a bachelor's Degree or its equivalent in a Communication or Business related field.
  • - Are passionate about positively impacting the lives of rural consumers.
  • - Work well with others and also have great people skills to mentor your team to deliver on expectations.
  • - Are comfortable working with Powerpoint and MS Excel?
  • - Have outstanding customer service skills and dedication to providing exceptional customer care.
  • - Have exceptional listening skills.
  • - Good with Data.
  • - Have good knowledge of customer relationships or customer service practices.
  • - Can adapt well to change and successfully set and adjust priorities as needed.
Benefits
  • - Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • - An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • - A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • - Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisreport creationcustomer experience assessmentperformance evaluation
Soft skills
communicationmentoringcustomer servicelisteningadaptabilityteamwork