Customer Service Manager
Greenlight Planet
Customer Service Executive
Greenlight Planet
full-time
Posted on:
Location Type: Hybrid
Location: Antananarivo • 🇲🇬 Madagascar
Visit company websiteJob Level
Junior
About the role
- Handle inbound and outbound customer interactions across all contact centre channels, including voice and digital.
- Focus on delivering seamless customer experiences in French (primary working language).
- Serve as the first point of contact for customers handling inquiries, onboarding, sales verification, credit assessment, follow-ups, and issue resolution.
- Balance efficiency, customer-centricity, and product knowledge to ensure operational excellence, customer retention, and business growth.
- Initiate and/or implement corrective action as needed to ensure high levels of customer satisfaction.
- Build sustainable relationships and rapport with customer accounts through open and interactive communication.
- Conduct FSE onboarding, and manage all incoming queries.
- Manage inbound and outbound calls and digital queries (chat, email, social platforms), ensuring quick and effective resolutions.
Requirements
- A Diploma/Degree in a Business Administration/ Customer Service/social sciences and/or any business related field
- At least 1 year experience in a busy call center environment
- Basic computer skills to facilitate guided troubleshooting of own internet access and tools, online meeting channels e.g Google meets, Zoom, Ms Office applications
- Possess excellent relational and soft skills with a high level of discipline and time management
- A clear and straight to the point communication skills with fluency in both written and spoken French & English (fluency in Malagasy and Betsimisaraka or any other local dialect is an added advantage)
- Can demonstrate problem solving ability and attention to detail.
- Ability to multitask and ensure that key deliverables are not compromised by the work from home environment
- Ability to work with minimal supervision
- Able to maintain a cool head during difficult conversations
- Motivated, passionate and excited about the opportunity to bring ethical, affordable energy to homes in Africa.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
- Comprehensive compensation package
- Positive and fun work environment
- Opportunities for continued professional growth within a fast-growing global enterprise.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceproblem solvingattention to detailmultitaskingcomputer skillsonline meeting toolstroubleshootingsales verificationcredit assessment
Soft skills
communicationrelational skillstime managementdisciplinecustomer-centricityefficiencyrapport buildingadaptabilitypatiencemotivation
Certifications
DiplomaDegree in Business AdministrationDegree in Customer ServiceDegree in Social Sciences
