Contact Center Social Media Executive
Greenlight Planet
Contact Center Social Media Executive
Greenlight Planet
full-time
Posted on:
Location Type: Hybrid
Location: Lilongwe • 🇲🇼 Malawi
Visit company websiteJob Level
Junior
About the role
- Monitor and promptly help customer inquiries, comments, and messages across platforms (Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging channels)
- Identify, qualify, and engage potential customers through social media interactions and guide them through the sales journey
- Partner closely with sales and customer experience teams to ensure smooth handover of qualified leads and address escalated customer concerns
- Represent Sun King’s mission and values in all online interactions and foster positive digital engagement
- Provide timely, consistent assistance and document interactions through detailed notes, reports, and data logs; escalate complex issues to relevant teams
- Track and report on trends in customer feedback and recurring concerns to improve service and product experience
Requirements
- A Customer-Centric Mindset: Putting customers first and demonstrating patience and listening in all interactions
- Proficiency in Digital Tools: Experience with customer service and social media engagement platforms (e.g., Zendesk, Ameyo)
- Excellent Communication Skills: Strong verbal and written communication across digital platforms
- Sun King Experience: At least one year in the Sun King Contact Centre with solid knowledge of Sun King's products, services, and customer journey
- Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure
- Team working Spirit: Strong people skills and a teamwork mindset to work within cross-functional teams
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues driven by innovation
- A truly multicultural experience working with people from different geographies, nationalities, and backgrounds
- Structured, tailored learning and development programs through the Sun Center for Leadership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centric mindsetpatiencelisteningexcellent communicationadaptabilityresiliencemultitaskingprioritizationteamworkpeople skills
