Social Media Manager

• Monitor and promptly help customer inquiries, comments, and messages across platforms (Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging channels)
• Identify, qualify, and engage potential customers through social media interactions and guide them through the sales journey
• Partner closely with sales and customer experience teams to ensure smooth handover of qualified leads and address escalated customer concerns
• Represent Sun King’s mission and values in all online interactions and foster positive digital engagement
• Provide timely, consistent assistance and document interactions through detailed notes, reports, and data logs; escalate complex issues to relevant teams
• Track and report on trends in customer feedback and recurring concerns to improve service and product experience

Contact Center Social Media Executive

Contact Center Social Media Executive

Social Media Executive, Contact Center