Customer Support

• Gather and document information about the customer and the product while conducting customer verification process prior to purchase of products
• Credit assessment of potential clients to facilitate product purchase
• Identification of fraud/duplicated and/or inaccurate records and data of prospective clients and handle as per business requirements
• Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
• Ensure high customer satisfaction levels during customer onboarding and increase customer retention.
• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Attract potential customers by answering product and service questions and suggesting information about other products and services offered
• Resolve customer queries on calls both incoming, outgoing calls / tickets.
• Handle customer complaints within a stipulated time frame while providing appropriate solutions and alternatives for resolution.
• Ensure first contact resolution to complaints raised to facilitate customer satisfaction on our various platforms
• Accuracy in escalation of all customer pain points that cannot be resolved on call/ticket
• Proactively flagging off any surge on customer complaints trends to enable assessment of customers’ needs to achieve satisfaction.
• Build sustainable relationships and rapport with customer accounts through open and interactive communication
• Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.
• Provide regular feedback on pain point and improvement areas to help increase our efficiencies in world class customer service
• Conducting FSE onboarding, and manage all incoming queries
• Manage inbound and outbound calls and digital queries (chat, email, social platforms), ensuring quick and effective resolutions.
• Perform any other duties that may be assigned.

Customer Service Executive

Customer Service Manager

Customer Service Executive

Customer Service Manager

Customer Service Executive

Customer Service Manager