Customer Service Executive, Hausa Speaking
Greenlight Planet
full-time
Posted on:
Location Type: Hybrid
Location: Lagos • 🇳🇬 Nigeria
Visit company websiteJob Level
Entry Level
About the role
- Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Receive customer queries and ensure these are resolved promptly
- Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
- Help minimise defaults by reaching out to customers with delayed payments.
- Proactively contact dormant customers directly to resolve any pending issues.
- Building and maintaining good customer relationships with regard to the diversity of the customer base.
- Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
Requirements
- Hold a Bachelor's Degree/Diploma in Social Science Studies or similar.
- Are a fresh graduate.
- Able to speak Hausa is a must.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Have experience in assisting customers is a plus.
- Are open to working in a flexible and creative work environment with fast-evolving operations.
- Have the ability to multitask while working under tight deadlines with close attention to detail.
- Have the ability to remain professional and courteous with customers at all times.
- Have excellent verbal and written communication skills - both in English.
- Are able to work in shifts.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Exceldata entry
Soft skills
customer servicecommunicationmultitaskingattention to detailprofessionalismcourtesyproblem-solvingrelationship building
Certifications
Bachelor's DegreeDiploma in Social Science Studies