Social Media Executive – Contact Center
Greenlight Planet
Social Media Executive, Contact Center
Greenlight Planet
full-time
Posted on:
Origin: • 🇲🇼 Malawi
Visit company websiteJob Level
Junior
About the role
- Job location: Lilongwe
- The Contact Centre Social Media Executive at Sun King will shape customer experiences and build lasting relationships with the online community.
- Support Sun King’s mission to empower underserved communities through solar energy by aligning with customers' needs and expectations.
- Provide assistance across digital platforms so customers feel valued, heard, and helped when seeking support, exploring products, or giving feedback.
- Enhance brand reputation, build rapport, and drive sales conversions while upholding Sun King's values for exceptional customer care.
Requirements
- A Customer-Centric Mindset: Putting customers first and the ability to demonstrate patience, and listening in all interactions.
- Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
- Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
- Sun King Experience: At least one year in the Sun King Contact Centre, with a solid knowledge of Sun King's products, services, and customer journey.
- Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
- Team working Spirit: Strong people skills with a team work mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every custome
