Social Media Manager

• Monitor and promptly help customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels, providing genuine, solutions-oriented guidance.
• Identify, qualify, and engage potential customers through social media interactions, providing information and encouragement to progress them through the sales journey.
• Partner closely with the sales and customer experience teams to ensure smooth handover of qualified traces and address escalated customer concerns.
• Represent Sun King’s mission and values in all online interactions, fostering positive digital engagements and brand advocacy.
• Provide timely, consistent help and document interactions through detailed notes, reports, and data logs; escalate complex issues to relevant teams and track feedback trends.

Social Media Executive, Contact Center

Contact Center Social Media Executive

Contact Center Social Media Executive

Contact Center Social Media Executive

Social Media Executive, Contact Center

Contact Center Social Media Executive