Tele-Collections Agent
Sun King
Job Level
Mid-LevelSenior
About the role
- Location: Nairobi, Kenya
- Tele collection Agent will work closely with the various stakeholders including; The risk management, sales team and Regional collections managers to serve existing customers who have stopped/delayed making daily/monthly instalments for the units they have purchased on PAYG basis by providing proper, efficient and timely service as per endorsed SLA, and contribute to realization of company’s goals by reducing number of disabled customers and enhance company’s portfolio quality.
Requirements
- Possess a diploma/degree in a business-related field(E.g. Business Administration, Economics, Finance, Accounting, or related discipline).
- Are fluent in English and Swahili speaking.
- Have proven experience as a Collection representative or relevant role.
- Are knowledgeable about MS Office Suite.
- Possess excellent communication skills & problem-solving skills.
- Are a team player, Fast learner, and Vibrates positivity.
- Have patience, tenacity, and persuasiveness.
- Demonstrate excellent time management and Shift flexibility.
- Have additional training/certificate in Credit Management. Debt collection& Recovery, Negotiation & conflict resolution, or customer relationship management(CRM).
- Are experienced with analytical tools (added advantage).
