Product Operations

• Part of the Digitization & Automation team; work closely with in-house tech team and business stakeholders to design, develop and implement tech-enabled solutions.
• Report to the Product Manager and support the Product Manager across the entire product lifecycle from design to development to launch.
• Monitor technical issues/bugs raised by stakeholders related to mobile applications/portals/automations and coordinate with development team to resolve them.
• Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
• Roll out new products/features/automations and resolve stakeholder queries/issues.
• Automate business processes using tools like Zapier/Google Scripts and other automation tools.
• Create flow charts, mock screens, and PRDs for business, user, functional, non-functional, and system requirements following guidance of the Product Manager.
• Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.

Product Operations Associate

Product Operations Associate

Product Operations Associate