Contingent Workforce Client Success Lead

GreenLight.ai

Client Success Lead managing day-to-day operations for a top-tier enterprise client at GreenLight.ai. Responsible for embedding client experience and coordinating workforce management processes.

Posted 4/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own the Embedded Client Experience
Serve as the primary day-to-day operational lead for the client
Run weekly client operations meetings and manage ongoing stakeholder communication
Maintain strong relationships with program sponsors, HR, procurement, and hiring managers
Drive responsiveness and clarity in a high-volume, fast-paced environment
Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR)
Own worker orientation, communication, and “warm introduction” into the program
Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation)
Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed
Ensure smooth offboarding processes and proper documentation/closeout
Drive Worker Classification & Compliance Workflow Throughput
Coordinate classification workflows and ensure the right stakeholders are engaged
Maintain visibility into compliance progress to proactively prevent escalations
Escalate and coordinate with internal compliance SMEs when issues arise
Help the program operate predictably across multiple countries and regulatory contexts
Operational Escalation Management
Own operational escalations end-to-end with a tight line to CS leadership
Track issues, unblock dependencies, and ensure follow-through across teams
Maintain a clear “no dropped balls” system for the program
Reporting & Program Visibility
Pull and share client reporting/dashboards using established templates
Communicate trends and program performance clearly to client stakeholders
Coordinate inputs for QBRs
Systems + Continuous Improvement
Work comfortably inside enterprise tools (including VMS)
Identify workflow gaps and propose improvements (process + tech)
Surface product feedback and recommendations
Help develop or improve client-facing and internal user guides

Requirements

What you’ll need

Minimum 3 years operating within enterprise workforce programs (CW, HR ops, contingent workforce, or equivalent)
Excellent written/verbal communication and strong client presence
Experience with VMS platforms (strong preference for VNDLY) and comfort navigating enterprise workflows
Hands-on experience with EOR/AOR, worker classification, and global compliance workflows
Strong operational judgment and ability to prioritize deadlines and escalations
High ownership, proactive follow-through and comfort operating in ambiguity
Tech-savvy: you can work effectively with systems, templates, tooling and process automation

Benefits

Comp & perks

Work directly with a top-tier enterprise client and a complex global program
Combine high-touch service with technology to create a best-in-class client experience
Join a small, senior team where you’ll have real ownership and visibility
Help build the operating system for global independent work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EORAORworker classificationcompliance workflowsprocess automationVMS data entryI-9 documentationreportingworkflow improvementclient-facing user guides

Soft Skills

written communicationverbal communicationclient presenceoperational judgmentprioritizationproactive follow-throughcomfort in ambiguityrelationship managementstakeholder communicationproblem-solving