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Senior Care Delivery Manager
Greenhouse SoftwareSenior Care Delivery Manager improving NHS autism and ADHD access at Paloma Health. Leading managers, optimising care operations, and using KPI analysis to improve family services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing large operational teams, with a focus on performance management, compliance oversight, and data-driven decision-making. Capable of fostering a positive team culture while achieving ambitious business goals in a fast-paced healthcare environment.
Highest-signal resume keywords
Team ManagementPerformance ManagementData AnalysisOperational OversightHealthcare Passion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI DefinitionData AnalysisProcess OptimisationCapacity PlanningStrategic Hiring
Soft Skills
Empathetic LeadershipExceptional CommunicationResilienceSolutions-Oriented ApproachInterpersonal Skills
Tools & Technologies
AsanaJiraBusiness Intelligence Tools
Certifications & Qualifications
DBS Check
Industry Keywords
HealthcareHealthtechCare Quality CommissionContinuous Improvement
About the role
Key responsibilities & impact- Line manage, mentor, and develop Team Managers leading cohorts of Care Coordinators and clinicians
- Own performance management pathways and probationary outcomes for direct reports and their reports
- Cultivate a positive, resilient, and can-do environment across a large hybrid workforce
- Communicate Paloma’s strategic rationale for updates and address team concerns constructively
- Maintain visibility over core and contributing KPIs with support from the Business Intelligence Team
- Define data requirements, track weekly and monthly trends, and present data-grounded updates to stakeholders
- Diagnose root causes behind delivery fluctuations and translate team feedback into qualified data trends
- Conduct process audits and collaborate cross-functionally to address operational vulnerabilities
- Partner with the People Team to maintain Care Quality Commission requirements, required training, and professional registrations
Requirements
What you’ll need- At least 2 years of experience managing large operational teams of at least 40 FTE indirectly through direct-report managers
- Proven ability to lead managers through coaching, upskilling, empowerment, performance management, and compliance oversight
- At least 5 years of total direct and indirect management experience
- Track record overseeing complex operational mechanics in a fast-growing environment, including capacity planning, strategic hiring, process optimisation, and team development
- Clear examples of achieving ambitious business goals against tight deadlines
- Ability to define KPIs, analyse operational dashboard trends, obtain and interrogate data cross-functionally, and create action plans using tools such as Asana or Jira
- Passion for healthcare or healthtech and supporting families
- Strong analytical mindset and ability to work with Business Intelligence teams
- Ability to build empathetic, trusting team cultures and drive metrics-based accountability
- Positive startup/scaleup mindset, solutions-oriented approach, can-do attitude, and resilience
- Exceptional communication and interpersonal skills
- Ability to communicate with brevity and clarity in written and verbal updates
- Commitment to compliance, service quality, and continuous improvement
- DBS check required as part of pre-employment checks
Benefits
Comp & perks- Strong and positive culture prioritising team building, transparency, and career development
- Protected time and budget for team connection and learning
- Annual salary reviews
- 5% employer pension contribution
- Equity compensation through Share Options in Paloma Health
- Optional Private Medical Insurance
- Employee Assistance Programme
- Home Office Equipment Allowance
- Professional Registration Fees Allowance for clinicians
- 37 days of annual leave, including 28 standard days, eight bank holidays, and birthday off
- Option to buy an additional 5 days per year, giving a maximum of 42 days
- Up to 2 days per year of special leave for personal or family-related events
- Premium performance company laptop
- NHS discounts, including the Blue Light Card