Account Manager

Greenhouse Software

Account Manager responsible for growing customer relationships in a digital health SaaS platform. Engaging with healthcare stakeholders and driving revenue through expansion of products and features.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Growth within a SaaS environment, with a strong focus on driving Net Revenue Retention and managing multi-stakeholder sales cycles. Proficient in consultative selling, pipeline management, and utilizing CRM tools to enhance customer relationships and achieve growth targets.

Highest-signal resume keywords

Account ManagementNet Revenue RetentionConsultative SellingCRM ToolsSales Cycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue ExpansionSales ForecastingConsultative SellingPipeline Management

Soft Skills

Communication SkillsPresentation SkillsRelationship BuildingAdaptability

Tools & Technologies

SFDCGong

Industry Keywords

SaaSCustomer GrowthMulti-Stakeholder SalesChannel PartnershipsGroup Purchasing Agreements

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage and grow a book with significant ARR expansion responsibility
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Drive customer retention, adoption, and long-term account health
Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
Sell new products, modules, and features aligned to customer needs and outcomes
Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
Net Revenue Retention (NRR) and expansion quota ownership
Own renewals end-to-end, including contract discussions and pricing conversations
Develop account plans aligned to customer goals and Eleos growth objectives

Requirements

What you’ll need

5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
Proven track record of expanding revenue within an existing customer base
Strong consultative selling and discovery skills
Ability to manage a pipeline and accurately forecast expansion revenue
Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
Excellent communication, presentation, and relationship-building skills
Comfort working in a fast-paced work environment
Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
Comfort analyzing usage data and outcomes to inform expansion and retention strategy.

Benefits

Comp & perks

A product that positively impacts people's lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen
Wide and generous health benefits
Significant equity and 401(k) plans matched to 4%
Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
Fully remote work environment
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.