Customer Success Partner

Greenhouse Software

Customer Success Partner leading relationships and driving outcomes across Eleos’s largest enterprise customers. Ensuring customer success via value delivery, insights, and alignment with product capabilities.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, driving product utilization, and translating customer insights into actionable strategies. Proficient in leveraging data to communicate value and influence product direction while collaborating across multidisciplinary teams.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementData-Driven CommunicationCustomer Success PlatformsExecutive Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementConsultingSaaS ExperienceHealthcare TechnologyProduct UtilizationBusiness ReviewsSuccess PlanningAnalytical SkillsOrganizational Skills

Soft Skills

Communication SkillsCollaborationRelationship Building

Tools & Technologies

SalesforceGainsightChurnZero

Certifications & Qualifications

Customer Success CertificationAdvanced Business Training

Industry Keywords

Enterprise CustomersCustomer Health MonitoringOperational UsageValue RealizationRetention and Growth

About the role

Key responsibilities & impact

Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
Partner with Account Management to support renewals and expansions, targeting strong retention and growth
Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
Develop and share success stories that demonstrate clinical, operational, and organizational impact
Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making

Requirements

What you’ll need

4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
Proven success managing 10+ strategic or enterprise accounts at a time
Strong ability to communicate customer value using data and outcomes
Strong experience in increasing product utilization across accounts
Skilled in executive engagement, success planning, and facilitating high-impact business reviews
Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
Strong analytical, organizational, and communication skills
Collaborative and comfortable working across multidisciplinary teams
Bachelor’s degree required; certification in Customer Success or advanced business training preferred
Ability to travel 30% for customer visits.

Benefits

Comp & perks

A product that positively impacts people's lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen
wide and generous health benefits
significant equity and 401(k) plans matched to 4%.
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Unlimited PTO
Fully remote work environment
Additional mental health days off you can take any given moment simply because you need them.