SMB Account Manager

Greenhouse Software

SMB Account Manager owning customer relationships and driving product optimization at Greenhouse. Collaborating with teams to ensure premium customer experience and drive growth.

Posted 7/15/2026full-timeCalifornia • 🇺🇸 United StatesMid-LevelSenior💰 $71,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and developing strategic account plans to drive revenue growth. Proficient in pipeline management and utilizing Salesforce to track performance and identify opportunities for upselling and renewals.

Highest-signal resume keywords

Customer-Facing ExperienceQuota ManagementPipeline ManagementSalesforce ProficiencyStrategic Account Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSales Strategy DevelopmentForecastingChurn MitigationProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationPresentation SkillsTime ManagementProcess Management

Tools & Technologies

Salesforce

Industry Keywords

SaaSCustomer Success ManagementSales Development RepresentativeAccount Executive

About the role

Key responsibilities & impact

Efficiently manage and prioritize relationships within a high-velocity book of business, ensuring consistent engagement across a large volume of accounts
Develop strategic account plans to identify expansion and upsell opportunities
Maintain an active pipeline of forecasted renewals and expansions to consistently meet or exceed quota objectives
Establish yourself as a strategic partner to key stakeholders and executive champions within your named accounts
Proactively identify at-risk accounts, and own resolution strategies to mitigate churn risk, advising sales leadership of ideal resolutions wherever appropriate
Be an active participant in building and improving internal operational processes
Additional projects and responsibilities as business needs require

Requirements

What you’ll need

Experience in a goal-oriented, customer-facing role (such as SDR, CSM, or AM) with a history of carrying a quota or performance-based targets
Exceptional verbal, written, and presentation skills
Excellent time and process management skills
Strong pipeline management and familiarity with Salesforce
Proven success navigating organizations and ability to quickly identify the decision makers and the decision-making process for SaaS investments
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Benefits

Comp & perks

medical, dental, and vision insurance
basic life insurance
mental health resources
financial wellness benefits
fully paid parental leave program
short-term and long-term disability coverage
401(k) plan and company match
up to 14 scheduled paid holidays
up to 80 hours of paid sick leave
up to 20-25 days of paid vacation time annually, depending on tenure
flexible paid time off (PTO)