Mid-Market Account Manager

Greenhouse Software

Mid-Market Account Manager managing customer relationships and driving renewals at Greenhouse. Collaborating across teams to enhance customer experience and optimize product usage.

Posted 7/1/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing a Mid-Market book of business, driving renewals and upselling within a SaaS environment. Possesses strong financial literacy and the ability to craft compelling narratives that influence stakeholders and maximize customer engagement.

Highest-signal resume keywords

Quota-Carrying ExperienceFinancial LiteracyStrategic Account PlanningDiscovery and Negotiation SkillsCreative Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Adaptable CommunicationStakeholder InfluenceCompelling Storytelling

Industry Keywords

SaaSCustomer EngagementChurn MitigationBusiness ReviewsProduct Adoption

About the role

Key responsibilities & impact

Effectively manage a dedicated Mid-Market book of business.
Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
Develop and execute strategic account plans that map out expansion and upsell opportunities as part of the broader sales organization.
Proactively identify and mitigate churn risks, owning resolution strategies and advising sales leadership of the ideal path forward wherever appropriate.
Additional projects and responsibilities as business needs require.

Requirements

What you’ll need

Experience in a quota-carrying role, preferably in a SaaS organization
Strong financial literacy and commercial acumen to drive profitable, high-impact decisions
Ability to adapt communication to different audiences, influence stakeholders, and tell compelling stories to achieve outcomes
Expertise with unpacking complex challenges and distilling them into simple, actionable solutions
Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth while aligning stakeholder expectations
Strong discovery, negotiation and creative problem-solving skills
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Benefits

Comp & perks

medical, dental, and vision insurance
basic life insurance
mental health resources
financial wellness benefits
fully paid parental leave program
short-term and long-term disability coverage
401(k) plan and company match
up to 14 scheduled paid holidays annually
up to 80 hours of paid sick leave annually
up to 20-25 days of paid vacation time annually for non-exempt employees
flexible paid time off (PTO) for exempt employees