Customer Success Manager, Mid-Market

Greenhouse Software

Customer Success Manager enhancing mid-market customer relationships for Greenhouse. Managing customer goals, optimizing AI workflows, and ensuring revenue retention across customer accounts.

Posted 6/12/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $72,200 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention
Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify
Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book
Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market
Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams
Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals
Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers
Additional projects and responsibilities as business needs require

Requirements

What you’ll need

2+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS
A track record of achieving or overachieving against gross revenue retention goals
Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools
Strong written and verbal presentation skills
Solutions-oriented objection handling, including high-pressure pricing and product conversations
Ability to manage conflicting priorities across a large book of business
Experience in the HR or Talent Acquisition tech space, a plus
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Benefits

Comp & perks

medical, dental, and vision insurance
basic life insurance
mental health resources
financial wellness benefits
fully paid parental leave program
short-term and long-term disability coverage for US-based employees
401(k) plan and company match
up to 14 scheduled paid holidays
up to 80 hours of paid sick leave
up to 20-25 days of paid vacation time annually, depending on tenure
flexible paid time off (PTO) for exempt employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successAI workflowsautomationgross revenue retentionobjection handlingprioritizationB2B techSaaS

Soft Skills

written communicationverbal communicationpresentation skillssolutions-orientedconflict management