IT Specialist

Greenhouse Software

IT Specialist responsible for managing IT infrastructure at Eleos Health. Focusing on tier 1-2 support and adherence to security protocols in a remote environment.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

MacOSPythonVault

About the role

Key responsibilities & impact

Provide Tier 1–2 support for employees across macOS devices and SaaS applications
Troubleshoot access, authentication, and device-related issues quickly and effectively
Serve as the first point of contact for IT support requests
Manage user lifecycle (onboarding, off-boarding)
Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting
Administer JumpCloud (MDM, policies, device enrollment, SSO)
Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup)
Handle 1Password account recovery, vault access, and permissions
Support devices via MDM (JumpCloud)
Troubleshoot login issues, FileVault recovery, and device performance problems
Assist with device enrollment and lifecycle
Provide support for peripherals and workstation setup
Own ordering of hardware such as MacBooks, monitors, and peripherals
Manage inventory and lifecycle of devices
Provision, de-provision, and troubleshoot access across business-critical tools including: Slack, Zoom, Atlassian, Monday.com, Google Workspace, etc.
Manage Slack workspace (channels, groups, external users, SSO issues)
Ensure proper access control and license allocation across systems
Document processes, run-books, and troubleshooting guides
Maintain asset inventory and ensure devices are compliant with company policies
Work closely with the security team to enforce access controls and best practices
Escalate complex issues to IT Manager when necessary

Requirements

What you’ll need

2+ years of experience in IT support / Help Desk (Tier 1–2)
Strong experience in macOS environments
Hands-on experience with JumpCloud (or similar IAM/MDM tools)
Hands-on experience with Google Workspace administration
Experience managing SaaS tools and user provisioning
Solid understanding of SSO, MFA, and identity workflows
Strong troubleshooting and communication skills.
Nice to Have: Experience with Apple Business Manager (ABM), Familiarity with password managers (1Password or similar), Experience in a startup environment, Basic scripting (Bash, Python) for automation.

Benefits

Comp & perks

Wide and generous health benefits
Significant equity and 401(k) plans matched to 4%
Flexible PTO
Additional mental health days off you can take any given moment simply because you need them.
Fully remote work environment
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportHelp DeskmacOSJumpCloudGoogle WorkspaceSSOMFAtroubleshootingscriptinguser provisioning

Soft Skills

communicationtroubleshootingproblem-solving