Enterprise Account Director

Greenhouse Software

Enterprise Account Director managing renewals and upselling in the growing ecosystem of Greenhouse customers. Collaborating with teams to ensure premium customer experiences.

Posted 5/5/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $123,750 per yearWebsite

About the role

Key responsibilities & impact

Effectively manage a book of business of our most strategic accounts
Drive consensus across multiple stakeholders (internal and external) to achieve business outcomes
Build strategic account plans that map out expansion and other upsell opportunities
Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
Partner with Customer Success managers and leverage product expertise to solution for customer pain points
Position yourself as a strategic partner to key stakeholders and champions within named accounts
Diagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate
Be an active participant in building and improving internal operational processes
Travel occasionally to on-site client meetings, industry events and conferences, internal sales kick-offs, etc.

Requirements

What you’ll need

Several years of demonstrated experience in renewals and expansion, working with executive collaborators in Enterprise (1,000+ employees) accounts
A consistent track record of meeting or exceeding quotas
Excellent project management skills
Ability to lead complex negotiations with multiple cross-functional stakeholders
Proven ability to solve complex problems through a consultative approach, effectively managing customer expectations while navigating challenges often outside of your direct control
Demonstrate mastery in lifecycle revenue management, providing high-accuracy forecasting for both renewals and expansion within a complex enterprise portfolio
Act as a strategic advisor to senior leadership by synthesizing portfolio data into actionable insights regarding market themes, risk mitigation, and growth opportunities
Experience with HR industry and SaaS, a plus
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

Benefits

Comp & perks

medical, dental, and vision insurance
basic life insurance
mental health resources
financial wellness benefits
fully paid parental leave program
short-term and long-term disability coverage
401(k) plan and company match
up to 14 scheduled paid holidays per year
up to 80 hours of paid sick leave per year
up to 20-25 days of paid vacation time annually, depending on tenure
flexible paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewalsexpansionproject managementlifecycle revenue managementforecastingconsultative problem solvingnegotiation

Soft Skills

stakeholder managementstrategic partnershipcommunicationproblem solvingleadership