Head of Product

Greenhouse Software

Head of Product leading the design and delivery of technology-enabled service model at Paloma Health. Overseeing patient experience and clinical pathways while optimizing internal technology and workflows.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomLead💰 £90,000 per yearWebsite

About the role

Key responsibilities & impact

Line manage and mentor a team of 3 Product Managers, a Pathway Manager, and clinical product stakeholders, fostering a high-performance culture.
Help develop product strategy as part of the senior leadership team, ensuring the "product" encompasses technology, end-to-end service design, and the internal workflows required to deliver care.
Own the quarterly initiative planning process, getting into the granular details with the teams and providing regular narrative updates to the leadership team.
Develop the quarterly roadmaps based on agreed initiatives and BAU topics to ensure visibility across the company.
Maintain a high bar for documentation (PRDs, ticket quality, and process mapping) across all P&E squads, auditing as required.
Centralise and manage user feedback across our different stakeholder groups, ensuring insights are thematisised, shared with stakeholders, and incorporated into initiative planning.
Own business-critical metrics and targets, using in-depth knowledge of our services, internal workflows, and technology to make strategic decisions.
Drive team performance by embedding working practices that optimise delivery speed, quality, and stakeholder visibility.

Requirements

What you’ll need

5+ years in product leadership positions.
2+ years of managing a product team of 5+ individuals.
Developed complex roadmaps and led quarterly initiative planning.
Record of delivering results in a scale-up or rapid-growth environment.
Led the full lifecycle of product management, including product strategy and hands-on delivery.
Designed and implemented scalable user feedback loops.
Experience within HealthTech or clinical services is highly desirable.
Knowledge of the regulatory requirements for delivering clinical services, therapies, or products.
Experience managing non-traditional product roles, such as Pathway Managers or clinical stakeholders.

Benefits

Comp & perks

Salary of £90,000 per year, with some flexibility based on experience.
Annual salary reviews, ensuring they are competitive
5% employer pension contribution
Equity compensation through Share Options in Paloma Health
Private Medical Insurance
Employee Assistance Programme
Home Office Equipment Allowance
37 days of annual leave. This is 28 standard days, plus eight bank holidays, plus your birthday off.
Option to buy an additional 5 days per year (giving a maximum of 42 days)
Where required, 2 days per year of special leave, for events that can happen in life, whether personal or family-related
A premium performance company laptop
NHS discounts, including the Blue Light Card (as we are an NHS provider).

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Hard Skills & Tools

product strategyroadmap developmentinitiative planningprocess mappingdocumentation (PRDs)metrics managementuser feedback loopsstakeholder managementperformance optimizationservice design

Soft Skills

team leadershipmentoringcommunicationcollaborationstrategic decision-makingperformance managementorganizational skillsdetail-orientedinsight sharinghigh-performance culture