Greenhouse Software

Senior Manager, Community and Advocacy Marketing

Greenhouse Software

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $119,000 - $159,000 per year

Job Level

Senior

About the role

  • Reporting to the Director of Customer Marketing and leading the strategy and execution of community and advocacy programs
  • Lead Greenhouse’s customer community strategy—develop and execute a multi-channel plan that connects and engages customers throughout their lifecycle
  • Build scalable community infrastructure—oversee forums, event platforms, engagement tools, and feedback loops to support sustainable community growth
  • Elevate the customer voice—gather and synthesize insights from community and advocacy interactions to inform Product, Marketing, Sales, and Customer Success strategies
  • Design high-impact campaigns and moments—lead activations, meetups, and surprise-and-delight experiences that strengthen connection and loyalty
  • Measure and optimize program performance—define key metrics, report on community health and advocacy impact, and continuously test new ideas to improve the customer experience
  • Own and scale customer advocacy programs—manage initiatives like reference networks, product champions, and customer storytelling that turn advocates into growth drivers
  • Act as a player/coach—create conditions that motivate and engage team members to deliver initiatives that drive customer and revenue outcomes
  • Partner cross-functionally with Customer Marketing, Success, Product, Sales, and Brand to create value for customers and drive business outcomes
  • Additional projects and responsibilities as business needs require

Requirements

  • 5+ years of experience building and leading customer programs (community programs required, advocacy programs are a plus), preferably in a B2B SaaS environment
  • Experience running multi-channel programs (e.g., forums, events, Slack/Discord) and understand how to scale or migrate them
  • Experience mentoring, coaching, or managing team members, interns, or contractors
  • Able to bridge the gap between high-level strategy and day-to-day execution
  • Experience managing up and cross-functional relationships, especially across Marketing, Customer Success, Sales, and Product
  • Understanding of what makes a great customer experience and bring creativity, fun and operational savvy to every touchpoint
  • Familiarity with modern community platforms, CRM tools, and engagement software
  • Able to thrive in fast-paced, collaborative environments with a strong bias toward action, organization and communication
  • Familiarity with Greenhouse or understanding of the talent acquisition/HR tech space, a plus
  • Experience migrating communities from Slack to a Web-based platform, a plus
  • Applicants must be currently authorized to work in the United States on a full-time basis