Greenhouse Software

Customer Success Team Lead

Greenhouse Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $145,000 - $155,000 per year

Job Level

Senior

About the role

  • Lead, coach, and develop a team of Customer Success Managers supporting Enterprise accounts.
  • Set clear goals, KPIs, and expectations; monitor performance and drive accountability.
  • Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement.
  • Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion.
  • Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes.
  • Surface and synthesize customer feedback to inform product and go-to-market decisions.
  • Use customer data and insights to proactively identify risks and opportunities across the portfolio.
  • Build and deliver enablement programs to strengthen Enterprise CS skills (executive communication, value articulation, risk management).
  • Ensure the team stays current on product updates, industry trends, and customer use cases.
  • Monitor customer health, usage, and engagement across Enterprise accounts.
  • Provide regular reporting and insights on customer outcomes, retention, and team performance.
  • Translate data into actionable recommendations for leadership.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position.
  • Ability to lead, motivate, and develop a high-performing team.
  • Experience with SaaS products, ideally in global startup environment.
  • Ability to articulate value, confidently handle objections, and resolve customer issues.
  • Experience interacting and presenting at all levels of an organization.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment.
  • Ability to travel (30%).
  • Demonstrated success managing long-term partnerships in large organizations.
  • Strong analytical skills and the ability to interpret data to drive decisions.
  • Proficiency in CRM and Customer Success software tools.
  • Located in EST/ CST timezones.
Benefits
  • A product that positively impacts people's lives every single day.
  • A team of amazing people with a shared vision and the infinite drive to make it happen.
  • Wide and generous health benefits.
  • Significant equity and 401(k) plans matched to 4%.
  • Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
  • Fully remote work environment.
  • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaS productsanalytical skillsdata interpretationexecutive communicationvalue articulationrisk management
Soft Skills
leadershipteam developmentcustomer-centric mindsetcommunication skillsinterpersonal skillsproblem-solvingmultitaskingcollaboration