Customer Success Manager II, Mid-Market
Greenhouse Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $72,200 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
- Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
- Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
- Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
- Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
- Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
- Additional projects and responsibilities as business needs require
Requirements
- 2-4 years of hands-on account management or customer success management in the tech industry
- Strong written communication skills
- Strong verbal presentation skills
- Ability to handle conflicting priorities
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Benefits
- medical, dental, and vision insurance
- basic life insurance
- mental health resources
- financial wellness benefits
- fully paid parental leave program
- short-term and long-term disability coverage
- 401(k) plan and company match
- up to 14 scheduled paid holidays per year
- up to 80 hours of paid sick leave
- up to 20-25 days of paid vacation time annually depending on tenure
- flexible paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer success managementdata migrationcustomer onboarding
Soft skills
written communicationverbal presentationconflict resolutioncustomer advocacy