Senior Customer Success Manager, Enterprise
Greenhouse Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $99,900 - $114,000 per year
Job Level
Senior
About the role
- Provide strategic direction for clients on Greenhouse products and within their fields of expertise.
- Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions.
- Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc).
- Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering.
- Act as a trusted advisor to clients and become an extension of the customer’s team.
- Successfully establish relationships wide and high throughout the organization.
- Utilize data to provide product and strategy recommendations.
- Communicate critical customer concerns and provide recommendations and influence talent strategy.
- Develop a vision that motivates others to achieve their goals.
- Lead innovation through projects and initiatives.
- Identify complex upsell opportunities and assist in renewing and expanding Enterprise customer contracts.
- Conduct strategic account planning to prioritize opportunities and customer goals.
- Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes.
- Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one.
- Additional projects and responsibilities as business needs require.
Requirements
- Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role
- Background managing complex, global Enterprise accounts
- Formal or informal project management expertise
- Experience collaborating with and orchestrating a large cross-functional account team
- Background in SaaS, a plus
- Background in HR or Talent Acquisition, a plus
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.
Benefits
- medical, dental, and vision insurance
- basic life insurance
- mental health resources
- financial wellness benefits
- fully paid parental leave program
- short-term and long-term disability coverage
- 401(k) plan and company match
- up to 14 scheduled paid holidays
- up to 80 hours of paid sick leave
- paid vacation time, depending on tenure
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysiscustomer engagementaccount planningmetrics definitionupsellingSaaS
Soft skills
strategic directionthought leadershiprelationship buildingcommunicationinnovationmotivationcollaborationproblem solving