Post Sale Enablement Manager
Greenhouse Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with Customer Success, Implementation, and Support leadership to define quarterly and annual enablement priorities.
- Build role-specific onboarding paths that help new hires ramp quickly with confidence in Eleos’ products, workflows, and customer engagement best practices.
- Lead readiness programs for new features, product releases, and service offerings.
- Design and deliver refresher training and upskilling programs that keep our teams at the forefront of customer needs and industry trends.
- Build and maintain a centralized enablement hub (e.g., Highspot, Guru) with up-to-date playbooks, process guides, and customer-facing resources.
- Collaborate with Product Marketing and Clinical teams to create:
- Client onboarding frameworks and success plans
- Adoption playbooks by customer segment
- ROI and impact reporting templates
- Best-practice resources for behavioral health customer engagement
- Facilitate interactive workshops on consultative engagement, adoption strategies, change management, and clinical outcome storytelling.
- Run certification programs that support consistent and high-quality onboarding and client engagement.
- Use data from CS systems and AI-driven analytics to identify skill gaps and tailor coaching and reinforcement.
Requirements
- 4–6 years of experience in post-sales enablement, customer success enablement, or related GTM support roles (B2B SaaS required; health tech or behavioral health a strong plus).
- Demonstrated success designing and executing structured onboarding and learning programs for customer-facing teams.
- Strong fluency with AI-powered enablement platforms and modern learning technologies.
- Excellent facilitation, instructional design, and content-creation skills.
- Ability to translate complex product and clinical concepts into simple, actionable guidance.
- Experience tying enablement outcomes to retention, adoption, and customer satisfaction metrics.
Benefits
- Wide and generous health benefits
- Significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboarding programslearning programsinstructional designcontent creationdata analysiscoachingfacilitationchange managementcustomer engagement strategiesimpact reporting
Soft skills
collaborationcommunicationleadershipproblem-solvingadaptabilityanalytical thinkingcreativityinterpersonal skillsorganizational skillsconsultative engagement