Customer Experience Partner
Greenhouse Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Guide the implementation, adoption, and ongoing success of Eleos across our Commercial customer segment.
- Ensure customers onboard effectively, achieve measurable value, and maintain long-term, successful partnerships.
- Blend technical guidance, customer engagement, and proactive success planning to drive quick time to value and sustained outcomes.
- Help customers adopt Eleos deeply, understand their workflows and goals, and partner internally to ensure a seamless, high-quality experience throughout the customer lifecycle.
- Serve as the primary customer contact for onboarding, value delivery, and ongoing partnership.
- Manage the full post-sale lifecycle for your Commercial account portfolio, using a blend of personalized human touchpoints and scalable digital-touch tools to support customer success.
- Build strong relationships with day-to-day users and operational leaders.
- Monitor usage patterns and customer health to proactively identify risks or opportunities.
- Use data and insights to recommend workflow improvements and feature adoption.
- Collaborate with the Customer Academy to support customer training and enablement.
Requirements
- 3+ years of experience in Customer Success, Implementation, Account Management, or another customer-facing role in a Saas environment.
- Experience supporting a dynamic book of business of Commercial customers while driving strong customer outcomes.
- Ability to communicate clearly and build trusted customer relationships.
- Comfortable simplifying technical concepts for non-technical users.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Analytical mindset with the ability to translate data into actionable insights.
- Experience with healthcare workflows or health tech environments preferred.
- Previous exposure to deployment, configuration, or product training activities.
- Strong technical configuration acumen including experience with HTML/CSS, JSON, XML
- Ability to travel up to 20%.
Benefits
- wide and generous health benefits
- significant equity and 401(k) plans matched to 4%
- Flexible PTO + Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSJSONXMLdata analysisworkflow improvementscustomer onboardingcustomer success managementimplementationaccount management
Soft skills
communicationrelationship buildingorganizational skillsproject managementanalytical mindsettechnical simplificationcustomer engagementproactive planningcollaborationcustomer training