Manager

• Assist clients and/or families in identifying and accessing community resources to alleviate social, environmental, and/or economic problems impacting health care needs.
• Deliver case management, care coordination, and crisis intervention services to individuals and families, within the scope of practice.
• Manage and track all aspects of the patient referral process, ensuring compliance with organizational policies and timelines.
• Educate families on the implications of their medical condition and its impact on lifestyle.
• Serve as a liaison and/or coordinates care between the client’s providers, other treatment providers, community groups, and social service agencies.
• Maintain accurate and up-to-date referral information, and initiate referrals as appropriate.
• Refer clients and/or their families to community resources (programs, agencies, other providers, etc.) to assist in alleviating social, environmental, and economic problems affecting health care needs.
• Update and maintain resources and contact points for providers as needed.
• Adhere to patient care standards in alignment with LSCC health education and information guidelines.
• Demonstrate a thorough understanding of national patient safety initiatives by consistently following all LSCC safety protocols and procedures.
• Participate in data collection, focus groups, TJC, PCMH, and other quality improvement initiatives.
• Maintain accountability for ongoing professional development and for sharing knowledge with others.
• Responsible for knowledge of and compliance with all LSCC policies and procedures.

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