Security Systems Application Engineer, ESS
JCI
Application Engineer II
Greenheck Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $92,389 - $114,128 per year
Job Level
Mid-LevelSenior
About the role
- Provide assistance to product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
- Develop and communicate solutions for unique applications including design and special pricing.
- Gather information and provide resolution to complex field problems.
- Maintain working knowledge of industry codes and standards to determine product needs and requirements.
- Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
- Work with internal and external parties to ensure sold projects are completed - including but not limited to managing & communicating lead times, shipping & logistics support and services coordination.
- Be the liaison between field & factory technical support to ensure any field issues are communicated and solved efficiently.
- Work with engineers, Account Managers and other internal teams to provide the best KVS solution for individual and national projects utilizing our proprietary software.
- Identify opportunities for process improvement and work to implement where applicable.
- Maintain familiarity with competitor’s products and identify opportunities.
- Develop, organize and present trainings to internal and external customers both onsite and offsite.
- Participate in offsite events including planning, set-up, and customer interactions May participate in industry related associations.
- May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
- Document service calls to record data on product questions and field issues.
Requirements
- 3-5 years of relevant work experience in engineering required.
- 2 Year / Associate Degree in engineering or equivalent years of job experience required.
- 4 Year / bachelor’s degree preferred.
- Must be able to travel 15% of time.
Benefits
- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproduct selectionapplication designproblem resolutionprocess improvementtraining developmentproject managementdata documentationengineering principlessales support
Soft skills
communicationcollaborationmentoringorganizationalcustomer interactionproblem-solvingleadershippresentationliaisonadaptability
Certifications
Associate Degree in EngineeringBachelor's Degree in Engineering
