Application Engineer II/Sr
Greenheck Group
full-time
Posted on:
Location Type: Hybrid
Location: Schofield • Oklahoma • Wisconsin • United States
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Salary
💰 $94,000 - $130,485 per year
Job Level
About the role
- Provide assistance to product support team on complex technical support via phone and e-mail for both internal and external customers in the areas of selection and application.
- Develop and communicate solutions for unique and complex applications including design and special pricing.
- May travel to resolve field problems that require diagnostics or area of subject matter expertise.
- Participate in industry codes and standard committees to influence industry direction.
- Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
- Identify opportunities for process improvement and work to implement where applicable.
- Continually evaluate our competition to further enhance the company's market place, and use this knowledge to maintain and extend the company's advantage in associated markets.
- Develop, organize and present trainings to internal/external customers and trade associations both onsite and offsite.
- Take a lead role in offsite events including planning, set-up, and organize customer interactions.
- Provide input to business unit leadership for strategic planning process.
- Participates and lead industry associations.
- Will provide mentoring, training, indirect supervision of other team members, or may have direct reports.
- Leverage relationships with rep network and sales channel to develop product roadmap.
- May manage complex team projects including determining timelines.
- Document service calls to record data on product questions and field issues.
Requirements
- 2 Year / Associate Degree or equivalent years of job experience required.
- 4 Year / Bachelor Degree preferred.
- 3-5 years of relevant work experience in engineering required for II level.
- 6-9 years of relevant work experience in engineering required for Sr level.
- Previous experience supervising direct reports preferred.
Benefits
- Health & Family Support
- Financial Security
- Learning & Development
- Rewards & Recognition
- Wellbeing & Mental Health
- Work-Life Balance
- Fun Perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportprocess improvementdiagnosticsproduct roadmap developmentproject managementdata documentation
Soft Skills
communicationmentoringtrainingleadershiporganizational skillscustomer interaction
Certifications
Associate DegreeBachelor Degree