Greenfield Partners Inc.

Business Systems Analyst / Demand Manager

Greenfield Partners Inc.

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Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Manage incoming demands from submission through to qualification and approval.
  • Collaborate with business owners to clarify scope, objectives, success metrics, and constraints.
  • Ensure demands are complete, actionable, and ready for estimation and prioritization.
  • Identify and resolve missing information, risks, or dependencies.
  • Support demand scoring, tiering, and sequencing using predefined criteria.
  • Partner with the PMO, resource managers, and delivery leads to align priority and capacity.
  • Track demand aging and follow up to prevent bottlenecks.
  • Maintain transparency across approved, queued, and in-progress work.
  • Document business requirements, problem statements, and high-level solution needs.
  • Collaborate with technical teams to validate feasibility and level-of-effort estimates.
  • Identify cross-system, cross-team, and customer experience impacts.
  • Support the transition from demand to delivery with clean handoffs.
  • Facilitate intake reviews, clarification sessions, and working meetings.
  • Serve as the central point of coordination across business, technology, CX, and operations.
  • Escalate risks, gaps, or decision needs to leadership as required.
  • Support project kickoffs by ensuring a shared understanding of scope and intent.
  • Provide regular updates on demand status, throughput, and blockers.
  • Support continuous improvement of demand management processes and tools.
  • Help enforce intake standards and governance guardrails.

Requirements

  • 5+ years of experience as a Business Systems Analyst, Product Analyst, or Demand Manager.
  • Proven experience managing high-volume demand intake and prioritization.
  • Strong requirements gathering and documentation skills.
  • Experience working across business and technical teams.
  • Comfortable operating in ambiguous and fast-paced environments.
  • Strong written and verbal communication skills.
  • Proficiency with ServiceNow Demand, PPM, or similar workflow tools. (preferred)
  • Experience with enterprise digital transformation initiatives. (preferred)
  • Familiarity with Agile or hybrid delivery environments. (preferred)
  • Experience with CX, operations, or platform-centric programs. (preferred)
Benefits
  • Health insurance
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
requirements gatheringdocumentationdemand managementprioritizationenterprise digital transformationAgileworkflow tools
Soft skills
collaborationcommunicationproblem-solvingrisk managementfacilitationtransparencycontinuous improvement