Customer Care Representative

Greenergy

Customer Care Representative handling customer inquiries at Greenergy. Effectively managing calls and email orders while ensuring quality customer service in a dynamic environment.

Posted 7/16/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Proficient in handling customer queries and processing orders while enhancing the overall customer experience.

Highest-signal resume keywords

Customer-Facing ExperienceCall Handling SkillsMicrosoft Office ProficiencyOrganizational SkillsFuel Industry Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ProcessingKPI Data CompilationEvent Reporting and InvestigationSystem Setup for New CustomersMulti-Skilling

Soft Skills

Strong Communication SkillsTeam EthicFlexibilityAttention to DetailCuriosity

Industry Keywords

Fuel IndustryCustomer CareOperational TasksDelivery IssuesCustomer Experience

About the role

Key responsibilities & impact

Manage and prioritise activity across four key workstreams: telephone calls, the Fuel Orders inbox, the Customer Care inbox and reactive operational tasks
Ensure real time delivery issues are communicated effectively between the Flexigrid operation and the customer
Process customer fuel orders received by telephone or email
Assist customers with same or next day deliveries to prevent stock outages
Handle all customer queries in a timely and effective manner
Report, investigate and close out high level events, ensuring all relevant information is captured and recorded appropriately
Compiling KPI data for internal and external reporting
Assist with the system set up of new customers when new business has been secured by the account management teams
Identify and act on any opportunity to enhance the customer experience and our service offering
To always work harmoniously and respectfully with colleagues in Customer Care and other departments
Role model the Greenergy values
Carry out any other reasonable task(s) as requested.

Requirements

What you’ll need

Previous experience in a customer-facing role
Experience and confidence in call handling, including challenging conversations
Intermediate knowledge of Microsoft packages
Experience and / or understanding of the fuel industry (desirable)
Attention to detail is critical in this role
Strong written and verbal communication skills are needed, coupled with the ability to develop relationships on all levels
Has a strong team ethic but also has an ability to work independently when needed
Is flexible and has the ability to work under pressure
Displays high organisational skills and the ability to multi-skill and manage workloads effectively
Shows curiosity and is not afraid to ask questions to develop understanding
Is comfortable to ask questions and challenge the norm.

Benefits

Comp & perks

- **Competitive compensation:** Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
- **Private medical insurance:** Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
- **Enhanced company pension:** Secure your future with enhanced company pension contributions that support your long-term financial goals.
- **Cycle to work scheme:** Embrace a sustainable lifestyle with our cycle to work scheme.
- **Season ticket loan:** Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
- **Volunteering and charity:** We encourage you to give back to the community through volunteering days and charitable initiatives.
- **Enhanced holiday allowance:** Enjoy 25 days of annual leave, in addition to bank holidays.
- **Global travel insurance:** Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
- **Employee discount platform:** Access exclusive discounts through our employee discount platform.
- **Enhanced parental leave:** Generous maternity and paternity pay to support you and your family when you need it most.