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Manager, Commercial Operations
Greene TweedCommercial Operations Manager owning Salesforce, CRM governance, and funnel performance at Greene Tweed, a polymer technology manufacturer. Leading three direct reports and commercial process transformation across global sales, marketing, and customer service.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce CRM strategy, data governance, and sales operations management, with a focus on driving measurable performance improvements and optimizing processes across Sales, Marketing, and Customer Service. Proven ability to lead teams, implement automation, and deliver actionable insights to enhance commercial growth.
ATS Keywords
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About the role
Key responsibilities & impact- Enable Sales, Marketing, and Customer Service to achieve growth through sales operations, CRM excellence, and data-driven execution
- Own the commercial operating system, including CRM strategy, data governance, and technology enablement
- Lead a team of three and drive process discipline, adoption, and measurable funnel performance improvements
- Align Sales, Marketing, and Customer Service processes across the lead-to-revenue lifecycle
- Identify and eliminate friction in lead management and sales funnel progression
- Standardize, automate, and optimize sales management processes, including lead qualification, pipeline management, forecasting, and handoffs
- Lead sales operations, including pipeline governance, forecasting accuracy, performance tracking, and pricing
- Apply Challenger Sales methodologies within the CRM interface
- Partner with commercial leadership to translate growth strategy into technology-enabled execution
- Own CRM data strategy, hygiene standards, policy documentation, account segmentation, and data-quality controls
- Own Salesforce CRM strategy and optimize adoption across global commercial teams
- Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
- Establish funnel visibility through dashboards and reporting
- Track conversion, pipeline health, and forecast accuracy
- Deliver actionable insights to improve commercial performance
- Manage and develop three direct reports
- Drive adoption of CRM, tools, and processes through training and change management
- Collaborate with supply, business units, finance, applications engineering, and other stakeholders to support commercial growth and customer requirements
Requirements
What you’ll need- Bachelor’s degree in a related field such as Business, Finance, Economics, Information Systems/IT, or Marketing
- 7+ years in Sales, Commercial, or Revenue Operations
- Minimum 4 years serving as primary Salesforce Administrator for a global, enterprise-level organization
- Demonstrated go-to-market fluency
- Experience architecting CRM-enabled lead management models, automation, and governance
- Proven success leading CRM-enabled sales growth and process transformation
- Advanced proficiency with Salesforce Flow Builder, complex sharing rules, and advanced reporting/dashboards
- Experience overseeing integration and optimization of adjacent sales tools
- Experience managing and developing teams
- Cross-functional leadership across Sales, Marketing, and Customer Service
- Salesforce Certified Administrator certification required
- Position may require U.S. Person status for authorized access to ITAR-controlled data, depending on assigned business unit
- Employment contingent upon successful completion of pre-employment drug screening and background investigation
Benefits
Comp & perks- Health insurance
- Flexible spending accounts
- Health savings account
- 401k savings plan
- Life and disability insurance
- Tuition assistance
- Competitive benefits package
- Pre-employment drug screening and background investigation