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Senior Product Manager – Servicing
Greenbox CapitalSenior Product Manager owning Greenbox Capital’s servicing products for customers and internal teams. Improving workflows, Salesforce-enabled systems, adoption, and business outcomes remotely across the U.S.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management, including roadmap development, user story creation, and backlog prioritization. Proficient in translating complex business needs into scalable product solutions while collaborating with cross-functional teams and utilizing data-driven insights.
Highest-signal resume keywords
Product Management ExperienceSalesforce ExperienceAgile/Scrum MethodologyWorkflow AutomationCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyRequirements DefinitionUser StoriesBacklog ManagementWorkflow AnalysisBusiness Process DesignProduct AnalyticsUATSDLCVendor Management
Soft Skills
Communication SkillsProblem-SolvingPrioritizationAdaptabilityCollaboration
Tools & Technologies
SalesforceProduct Management ToolsData Analysis ToolsIntegration Management
Industry Keywords
FintechLendingServicingPaymentsAlternative FinanceOperational Complexity
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Own the product roadmap and experience across customer-facing servicing capabilities and internal team-member tools
- Lead product initiatives from problem identification and discovery through development, launch, and iteration
- Conduct discovery with customers, team members, and business stakeholders
- Translate complex business needs into product requirements, user stories, acceptance criteria, and success measures
- Maintain backlog clarity and prioritize competing initiatives
- Partner with Technology throughout development, QA, release readiness, and implementation
- Redesign workflows, reduce friction, and identify opportunities to simplify or automate operational processes
- Design scalable future-state workflows and improve use of Salesforce and other platforms
- Ensure solutions integrate with existing systems, data, and operational processes
- Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams
- Support strategic initiatives through Greenbox Capital’s product pod structure
- Define and monitor product adoption, workflow utilization, customer experience, operational performance, and business outcomes
- Partner on UAT, training, documentation, release communication, and change adoption
- Continuously improve products using user behavior, feedback, operational data, and business performance
- Report to the Chief Operating Officer
Requirements
What you’ll need- Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field
- Minimum 5 years of product management experience delivering complex software or technology-enabled products
- Experience translating customer, user, and business problems into scalable product solutions
- Experience leading initiatives through discovery, requirements definition, prioritization, development, launch, and iteration
- Experience working closely with engineering or Technology teams throughout the product lifecycle
- Experience improving operational workflows, business systems, or internal tools
- Experience using data and customer or user feedback to inform product decisions
- Experience managing competing priorities and maintaining a clear product backlog or roadmap
- Ability to understand operational workflows, technology, data, and customer experience intersections
- Ability to translate business needs into clear requirements for Technology teams
- Ability to communicate with technical and non-technical audiences
- Ability to operate in a fast-moving, distributed team environment
- Salesforce experience preferred
- Experience serving internal users and external customers preferred
- Fintech, lending, servicing, payments, alternative finance, or operationally complex environment experience preferred
- Experience with cross-functional product pods preferred
- Knowledge of product strategy, roadmap development, discovery, workflow analysis, business process design, requirements and user stories, backlog management, prioritization, Agile/Scrum, Salesforce environments, workflow automation, product analytics, UAT, SDLC, product management tools, and vendor/platform/integration management
Benefits
Comp & perks- Flexible PTO
- Fully remote within the U.S.
- Health, dental, and vision benefits
- 401K with employer match
- Smart, supportive teammates
- Respectful, efficient, and transparent hiring experience