Payments, Customer Support Specialist

Greenbox Capital

Payments & Customer Support Specialist for funding and portfolio servicing operations in a remote fintech team. Ensuring timely disbursements and maintaining accurate merchant account records.

Posted 5/5/2026contractRemote • 🇲🇽 MexicoMid-LevelSenior💰 $9 - $12 per hourWebsite

About the role

Key responsibilities & impact

Support our funding and portfolio servicing operations
Ensure accurate and timely funding disbursements
Maintain merchant account records
Support day-to-day operational processes
Track payment activity with precision and identify discrepancies
Provide timely, clear, and helpful support to merchants and internal teams

Requirements

What you’ll need

Supported funding, payment processing, or financial operations workflows
Managed or maintained financial records and transaction data
Used Excel regularly for tracking, reporting, or reconciliation tasks
Processed funding approvals and verify documentation prior to disbursement
Executed ACH and wire transactions to fund approved merchants
Ensured all approvals and compliance requirements are met before releasing funds
Maintained strict adherence to internal funding procedures

Benefits

Comp & perks

Competitive Pay - We know your worth and we pay accordingly.
Flexible PTO - Work hard, rest well. Take the time you need to recharge.
Remote - Fully remote, working Eastern Time hours to keep everyone aligned.
Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

funding operationspayment processingfinancial records managementtransaction data managementExcelACH transactionswire transactionsfunding approvalsdocumentation verificationcompliance requirements

Soft Skills

supportcommunicationattention to detailproblem-solvingtimelinessclarityhelpfulness