Greenbone AG

Technical Customer Success Manager – Strategic Accounts

Greenbone AG

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

CloudPython

About the role

  • Technical responsibility for selected strategic clients (Enterprise/Government Agencies)
  • Advising and supporting customers in building, operating, and further developing their vulnerability management
  • Conducting technical deep dives, workshops, and health checks to continually improve the use of Greenbone solutions
  • Close coordination with the Product Department to develop our vulnerability management solutions based on customer feedback
  • Analysing complex infrastructures, supporting architectural decisions, and developing scaling strategies
  • Supporting the sales process with technical expertise and well-founded feasibility analyses
  • Building a strong trust-based relationship as a technical sparring partner for CISOs, SOC leads, and IT security officers

Requirements

  • Several years of proven experience in technical IT security consulting - ideally with a focus on vulnerability management
  • In-depth knowledge of current security technologies and common IT architectures (network, infrastructure, cloud)
  • Experience with security-relevant processes in large organisations or government bodies
  • Ability to clearly and persuasively communicate technical topics at various levels - from administrators to senior management
  • Knowledge of automation, API usage, and integration of security solutions in complex environments (e.g., via Python, Bash, PowerShell)
  • Strong customer orientation, excellent interpersonal skills, and enthusiasm for consultancy work
  • Fluent German and very good English skills, both written and spoken (both languages are must-haves)
  • Willingness to travel within Germany (approx. 20–30%), and internationally if required
Benefits
  • Flexible working hours and 100% remote option
  • 30 days of vacation and an attractive pension scheme
  • Job bike, fitness programs, and corporate health management
  • Comprehensive, ergonomic work equipment - also for the home office
  • Family-friendly environment and a healthy work-life balance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT security consultingvulnerability managementsecurity technologiesnetwork architectureinfrastructure architecturecloud architectureautomationAPI usagePythonBash
Soft skills
customer orientationinterpersonal skillscommunication skillsconsultancytrust-buildingpersuasive communicationtechnical expertiserelationship managemententhusiasmproblem-solving