Helpdesk Technical Support Specialist
Greenberg Traurig, LLP
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona, Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- provide support for attorneys and business staff in a 24x7 call center environment
- resolve complex technical issues at point of contact
- utilize customer service skills to effectively support a demanding client base
- assist with other department activities as needed
- work overtime as needed
Requirements
- strong problem-solving and decision-making abilities
- excellent communication skills
- strong attention to detail
- ability to multi-task in a fast-changing environment
- Microsoft Office Specialist certification in MS Word
- A+ and Network+ certifications are highly desirable
- prior experience providing technical support in a call center environment or professional services organization preferred
Benefits
- competitive compensation
- excellent benefits package
- opportunity to work within an innovative and collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportproblem-solvingdecision-makingattention to detailmulti-tasking
Soft skills
customer servicecommunication
Certifications
Microsoft Office SpecialistA+ certificationNetwork+ certification