Senior Customer Success Associate

. Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows .

Posted 5/10/2026full-timeNewport Beach • California • 🇺🇸 United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Key responsibilities & impact

Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
Train users on the most effective ways to use Green Street to achieve their business objectives
Conduct Customer Success activities including user onboarding, training, and support
Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition
Identify and advocate for clients’ needs throughout Green Street

What you’ll need

A Bachelor's degree in finance, accounting, real estate, economics, or a related field
2+ years of experience in customer success, financial sales/services, relationship management, or client service environment
Ability to think strategically and develop thoughtful client outreach and risk mitigation plans
Strong attention to detail and desire to provide exceptional service on each client interaction
Ability to present on complex topics in clear and concise manner.

Comp & perks

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer successrelationship managementstrategic thinkingclient outreachrisk mitigationattention to detailexceptional servicepresentation skills

Certifications

Bachelor's degree