Account Manager

. As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries .

Posted 5/1/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Key responsibilities & impact

As part of the team, you will be the first port of call for any subscribers in your book of business who may have any account issues or queries
Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations with clients
Relay the value of Green Street’s products to our clients by understanding how our solutions meet their needs, improve the business process and address the gaps of alternative solutions - this will be accomplished through consultative account mapping and regular check-ins with your clients in your book
Meeting preparation and research to support your own accounts
Become an expert on both the Green Street product suite and our client base
Responsible for renewing subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team
Work closely with colleagues across functions and business units to ensure cross-fertilization of ideas, best practices, and training
Deliver informative presentations confidently and proficiently both face-to-face and remotely
Ensure that our subscribers receive best in class customer service and are wholly satisfied through proactive communication
Investigate bugs and technical issues and work with our product management team to resolve
Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches

What you’ll need

Bachelor’s degree in business, finance or related field preferred and / or commensurate experience
You are highly motivated, eager to learn, and coachable, with a great attitude
Proficiency in Continental European languages is a valuable asset, but not required
You have strong analytical and problem-solving skills
Excellent written and verbal communication and interpersonal skills
You are disciplined, organised and are used to managing your own schedule
2+ years of sales and account management experience in software, financial services, real estate technology, data analytics, or technology-driven B2B environments, with a proven ability to engage clients strategically
A strong understanding of financial concepts and principles as they relate to clients’ needs
Commercially driven in your approach
Familiarity with Salesforce, Outlook, Mailchimp, Excel

Comp & perks

Comprehensive benefits package including company provided medical, dental insurance and cash plan
Company provided life assurance, critical illness and income protection coverage
Personal pension plan with matched employer contributions
Company paid holidays and summer half day Fridays
Access to employee assistance programme and wellbeing resources
Tax free cycle scheme and IT equipment
Season ticket loan
Company sponsorship to further education
Flexible work arrangements

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Hard Skills & Tools

account managementanalytical skillsproblem-solving skillsfinancial conceptsdata analyticssales experienceconsultative account mappingcustomer service

Soft Skills

communication skillsinterpersonal skillsorganizational skillsmotivationeagerness to learncoachabilitydisciplineattitude