Customer Service, Back-Office Part-time
GREEN SHIRTS
part-time
Posted on:
Location Type: Hybrid
Location: Wien • 🇦🇹 Austria
Visit company websiteSalary
💰 €650 - €1,500 per month
Job Level
Mid-LevelSenior
About the role
- You actively support our team in B2C customer service and back office and contribute to the smooth operation of our processes.
- You take ownership of tasks, contribute your own ideas, and ensure that our daily operations are carried out efficiently and reliably.
- The B2C customer service & back office role focuses on supporting our customers, maintaining our online shop, coordinating with partners, and assisting with marketing and sales activities.
- Responsible for professional complaint management and a service-oriented, solution-focused customer communication.
- Communication with fulfillment and print partners regarding B2C orders.
- Point of contact for affiliate agencies, attending meetings and monitoring affiliate commissions.
- Maintenance of the B2C shop: adding new products, managing sale items (activation/deactivation, price updates), updating and correcting product descriptions.
- Maintenance of the merchandise management system (WAWI), including updating order analyses, stock levels and reordering goods.
- Ordering own-brand and third-party goods as well as obtaining documents from various partners.
- Planning and creating B2C newsletters (topic selection, promotions, off-topics, recommendations).
- Preparation of invoices for design sales and sub-shops.
Requirements
- Some experience in customer service, back office or e-commerce is an advantage
- Confident handling of online shop systems and merchandise management systems
- Structured and reliable way of working with a high sense of responsibility
- Ability to work independently and strong organizational skills
- Strong communication skills and a service-oriented manner when dealing with customers and partners
- Confident with numbers and data (e.g. for invoicing and inventory management)
- Basic knowledge of newsletter marketing is an advantage
- Interest in and affinity for new technologies and using various software solutions (esp. AI)
- Very good German skills and good English skills, both written and spoken.
Benefits
- A key role in the development and scaling of the company
- Significant creative freedom and the opportunity to take on responsibility
- Dynamic and creative working environment in a sustainable startup with an international perspective
- Flexible home office and remote work options
- Attractive social benefits and modern working conditions
- We foster a modern, authentic work culture – professional but relaxed. We do not have a strict dress code.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceback officee-commerceonline shop systemsmerchandise management systemsinvoicinginventory managementnewsletter marketingdata analysisproduct management
Soft skills
organizational skillscommunication skillsservice-orientedindependencereliabilityresponsibilityproblem-solvingcreativityattention to detailcollaboration