GREEN SHIRTS

B2C Customer Service, Back Office

GREEN SHIRTS

part-time

Posted on:

Location Type: Hybrid

Location: Vienna • 🇦🇹 Austria

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Salary

💰 €650 - €1,500 per month

Job Level

Mid-LevelSenior

About the role

  • You will actively support our team in B2C Customer Service & Back Office and contribute to the smooth operation of our processes
  • You will take ownership of tasks, contribute your own ideas and ensure that our daily operations are carried out efficiently and reliably
  • Monitoring and follow-up of orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders)
  • Responsibility for professional complaint management and service-oriented, solution-focused customer communication
  • Communication with fulfillment and printing partners regarding B2C orders
  • Point of contact for affiliate agencies, participation in meetings and verification of affiliate commissions
  • Maintenance of the B2C shop: adding new products, managing sale items (activation/deactivation, price updates), updating and correcting product descriptions
  • Maintenance of the inventory management system (WAWI/ERP), including updating order analyses, stock levels and reorders
  • Ordering in-house and third-party goods and obtaining documents from various partners
  • Planning and creating B2C newsletters (topic selection, promotions, editorial/off-topic content, recommendations)
  • Preparing settlements for design sales and sub-shops

Requirements

  • Initial experience in customer service, back office or e-commerce is an advantage
  • Confident use of online shop systems and inventory/ERP systems
  • Structured and reliable working style with a high sense of responsibility
  • Ability to work independently and strong organizational skills
  • Strong communication skills and a service-oriented demeanor toward customers and partners
  • Comfortable working with numbers and data (e.g., for settlements and inventory maintenance)
  • Basic knowledge of newsletter marketing is an advantage
  • Interest in and affinity for new technologies and the use of various software solutions (esp. AI)
  • Very good German and good English skills, both written and spoken
Benefits
  • Significant freedom to shape your role and the opportunity to take on responsibility
  • Dynamic and creative work environment in a sustainable startup with an international perspective
  • Flexible home office and remote work options
  • Attractive social benefits and modern working conditions
  • We cultivate a modern, authentic work culture — professional but relaxed
  • There is no strict dress code

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceback officee-commerceinventory managementorder managementnewsletter marketingdata analysiscomplaint managementproduct management
Soft skills
organizational skillscommunication skillsservice-oriented demeanorindependencereliabilityresponsibilitycreativityattention to detail