Green Irony

Senior Client Success Manager

Green Irony

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively — they never have to chase you for a status update.
  • Keep projects healthy and moving. You'll manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. You spot risks early, unblock teams fast, and keep everything tracking against scope, schedule, and budget.
  • Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts — every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally.
  • Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins — no exceptions, but you handle it in a way that strengthens the relationship rather than straining it.
  • Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide.
  • Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this — you'll be coordinating and leveraging it as a natural part of how you work every day.

Requirements

  • 4+ years in a client-facing project management or customer success role in software services or consulting
  • Working knowledge of Salesforce and/or MuleSoft — you're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
  • Proven ability to manage multiple concurrent projects without dropping balls or sacrificing responsiveness
  • Exceptional communication — clear, concise, confident, and warm. Written and verbal.
  • A genuine bias for action — you respond quickly, make decisions, and keep things moving without waiting to be told.
  • Even better if you have:
  • Hands-on experience with Salesforce and/or MuleSoft — you've worked directly in the tools, not just alongside them.
  • Experience with Agile or sprint-based delivery in a services context
  • Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing.
Benefits
  • Competitive salary + performance bonus
  • Medical, dental, and vision coverage
  • 401(k) with generous company match
  • Flexible PTO and remote-first work environment
  • Annual professional development budget (certifications, conferences, AI tools)
  • Equipment stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementscope managementchange request managementAgilesprint-based deliveryinvoicingproject health reporting
Soft Skills
communicationclient relationship managementproblem-solvingdecision-makingresponsivenessmeeting facilitationproactive communication