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Customer Care Analyst – Permanent, part-time, weekends required
Green-GotCustomer Care Analyst facilitating member interactions and communication at Green-Got. Engaging across various channels while ensuring efficient service delivery and satisfaction.
About the role
Key responsibilities & impact- Member relations: respond across all channels — chat, email, phone
- Product expertise: know Green-Got inside out
- Collect and escalate member needs and suggestions to the teams
- Optimize existing processes
- Identify and report technical issues
- Participate in testing phases for new features
- Identify opportunities to improve the member experience
Requirements
What you’ll need- Empathy
- Rigor in execution and attention to detail
- Ability to stay calm when things speed up
- Service-oriented mindset
- Organizational skills
- Strong written communication
- Analytical curiosity
- Stress management
- Availability to work weekends
- Working proficiency in English
- Sensitivity to environmental impact
- Comfort with digital tools (Intercom, Notion, Slack, Aircall)
Benefits
Comp & perks- Health insurance with Alan
- Flexible remote work from home and anywhere in Europe
- Team day every semester
- BSPCE
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyattention to detailservice-oriented mindsetorganizational skillsstrong written communicationanalytical curiositystress management